Customer Support Specialist

Job Summary

Are you passionate about customer service and technology, and have already had your first hands-on experience in both? Maybe our Customer Service position is for you!

By providing reliable and agile technical support to Spacecom customers, including Tier-1 requests/issues via phone, e-mail, and CRM/internal ticketing system, you will be responsible for monitoring satellite networks and maintaining a high level of service.

impact all aspects of the business, work with highly experienced and professional teammates from all over the company.

Primary Responsibilities

- Monitoring, managing, and ensuring uninterrupted and continuous services and operations for our clients using advanced and unique tools, procedures, and processes.
- Communication between the engineering and customer service teams, CSM and content management.
- Keep track of customer interactions, process customer accounts, and file documents.
- Continual improvement of customer processes through internal coordination, analysis, and reporting.
- Establish and maintain close and service-oriented relationships with our global customers.
- Provide remote assistance to customers with satellite link and network problems, identify the problem, and assist in resolving it.

Who You Are?

Solution oriented
Excellent problem-solving abilities – independent, proactive
Prioritizing and performing multiple tasks at the same time
Proactive approach towards customers
Possess good understanding of RF, IP networks and video technologies.
Technical background in satellite communications and VSAT networks is an advantage.
Fluent in French and English (additional Russian is an advantage).
Capable of working in 24×7 shifts.
Familiarity with “Salesforce” CRM system and practices.
Excellent teamwork and cross-functional cooperation
Service oriented and good communication and learning skills

Requirements

Fluent English, verbal and writing
2 years’ Experience in a customer success role or equivalent
Technical oriented

Customer Support Specialist

Job Summary

Primary Responsibilities

Who You Are?

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